45 Ruby Street Emerald Q 4720 PH: 07 4982 1850

Terms & Conditions

All prices are shown in Australian Dollars (AUD) and do not include any handling, postage or freight charges. All prices include GST and all prices are subject to change without notice.

PAYMENT:

Payment will only be processed when the order has been completed.

POSTAGE, HANDLING, FREIGHT & DELIVERY:

Delivery is by Australia Post unless otherwise requested. (Other Delivery Methods will be your expense). Postage & Handling for orders within Australia will be quoted at checkout. Bulky items will be quoted prior to dispatch. Freight charges for export orders will be quoted.

PRODUCTS & AVAILABILITY:

Some styles/colours may vary slightly from the ones shown. All items have been included in good faith on the basis that the goods, as described will be available at the time of the sale. A failure by suppliers to deliver in accordance with samples, description or at all, or other unintentional causes, may result in some lines being unavailable.

RETURN FOR REFUND OR EXCHANGE:

If you need to return goods to us, please contact us by phone or email to obtain a Returns Authorisation within 14 days of receipt of your goods. The contact email is sales@cqsaddlery.com.au and the phone number is 07 4982 1850. Our returns policy conforms with regulations of the Office of Fair Trading, Queesland Government. See their website for further information (www.fairtrading.qld.gov.au). We will gladly refund your purchase if the product supplied is faultyand we are unable to repair or find a replacement. Any refund we provide will be made using the same payment method as used to purchase the goods. Goods damaged in transit or due to faulty manufacture should be returned for our inspection. Replacement goods cannot be sent until we have received the returned goods. We will refund any postage costs incurred in returning faulty goods.

EXCHANGE:

We ask that you choose carefully. Exchanges for different sizes will be considered, however not all colours and/or sizes may be available and any postage costs will be at your expense. In addition, CQ Saddlery reserves the right to charge a handling fee. We will only accept returns for exchange when the goods are in unused condition, with all tags and labels attached. We do not accept goods returned on COD basis - these will be returned to you. We do not accept any responsibility for goods lost in return transit.

NON RETURNABLE ITEMS:

Items which can be viewed or read will not be returned unless they are deemed to be defective. Clothes and rugs can only be returned if found to be defective prior to wear or washing.

DEFECTIVE ITEMS:

CQ Saddlery will exchange, refund or replace any item which has been purchased at full price from its webpage, which has later been determined to be defective by way of manufacturer. Any goods purchased at a reduced price and found defective, will not be reurned, exchanges or replaced provided the defect was disclosed at the time of purchase. Any goods purchased at a reduced price cannot be returned, exchanged or replaced simply because you have changed your mind. In all cases, the regulations of Office of Fair Trading, Queensland Government will be adhered to (www.fairtrading.qld.gov.au)