45 Ruby Street Emerald Q 4720 PH: 07 4982 1850

Privacy Policy

Your privacy matters to us, it is important that you are confident that any personal information you provide to us is treated with the highest degree of integrity and privacy.

Our Privacy Policy recognises your right to privacy. We at CQ Saddlery understand that any personal information we may collect will only be used for the purposes set out in our policy to enable us to provide you with the best possible service. Our respect for our customers and other individuals right to privacy is paramount to us.

This document sets out our privacy commitment to you in respect of personal information that is received from you or on your behalf.

CQ Saddlery

CQ Saddlery is a retail business located in Emerald Central Queensland offering on-line sale of saddlery, clothing and related products.

Personal Information

CQ Saddlery may need some Personal information to process your transaction. This may include your name and address, telephone number and email address. We do not keep a record of credit card numbers or sensitive financial information.

CQ Saddlery collects personal information in a number of ways, including:

  • directly from you, when you provide information by phone, email or On-line
  • from E Path

How do we use your information

We collect and receive personal information to enable us to conduct our business and provide services to our customers.

  • By collecting personal information we are able to
  • provide the services you require
  • allow us to better service you in responding to your requests
  • research and develop our services
  • gain an understanding of your information so we may provide you with a better service
  • maintain your records and protect you from unauthorised access to your personal information

Direct Marketing

From time to time we may use your personal information to provide you with marketing information about our range of products or changes to our organisation. Our usual method of contact is via email or newsletters.

If you do not wish to receive any marketing information you may decline by simply contacting CQ Saddlery by mail or telephone.

Once you have told us you no longer wish to receive information about our products and services, we will not send you any further material, unless required by law to send such information to you.

We will not disclose your personal information to a non-associated party for the purposes of allowing them to direct market their product or services to you.

Disclosing your personal information

We may disclose your personal information to organisations outside CQ Saddlery. The organisations to which we disclose information include:-

  • your representatives (eg authorised representatives or legal advisors)
  • credit-reporting and fraud-checking agencies
  • credit providers for credit related purposes such as credit-worthiness, credit rating, credit provision and financing
  • our professional advisers, including accountants, auditors and lawyers
  • government and regulatory authorities and other organisations, as required or authorised by law
  • organisations involved in – a transfer/sale of all or part of our assets or business (including accounts and trade receivables)
  • managing our corporate risk and funding functions

If you advise us that you do not wish to have your personal information used or disclosed for a particular purpose, we will respect your wishes, unless this is not legally or practically possible.

Keeping your Personal Information Accurate

It is very important that your personal information is accurate so we may continue to carry on our business. During the course of our relationship we may ask you to tell as of any changes to your personal information.

You can contact us at any time to update your information.

How do we protect your Personal Information

We implement a variety of security measure to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server.

When your personal information is no longer required for the purpose for which it was used or disclosed it will be destroyed or permanently de-identified.

Accessing your Personal Information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please contact our Privacy Officer by mail.

CQ Saddlery reserves the right to charge a fee for searching for and provide access to your information.

Email

When you contact us by email this will usually involve providing your name and contract details, we will treat all personal information received by email in accordance with our Privacy Policy.

Questions and feedback

We welcome your questions, comments and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

How to contact us

CQ Saddlery Unit 1/45 Ruby Street Emerald, Qld 4720

Email: sales@cqsaddlery.com.au